Acceptable Use Policy

Sorted (Sorted Technology Services (Pty) Ltd)

Effective date: 3 August 2026 · Last updated: 3 August 2026

1. Purpose

This policy sets out what we expect from customers using Sorted, so that our drivers, laundry partners, and other customers are treated fairly and safely.

2. You agree not to

• Provide false information when booking, including a fake name, address, or contact number

• Attempt to defraud Sorted, for example by falsely disputing a charge or falsely claiming an item was lost or damaged

• Send items that are hazardous, illegal, heavily soiled beyond normal laundering, or not fabric-based (see excluded items below)

• Behave abusively, threateningly, or inappropriately toward any Sorted driver, laundry partner staff, or support team member

• Misuse promotional offers, including creating multiple accounts to claim a first-time offer more than once

• Use the Sorted service for any unlawful purpose

3. Items we can’t accept

• Items contaminated with bodily fluids, chemicals, or hazardous substances

• Items that are not machine-washable or dry-cleanable via standard processes, unless flagged and agreed in advance

• Non-fabric items (electronics, documents, valuables left in pockets)

4. What happens if this policy is breached

We may refuse an order, hold an order pending clarification, or suspend or close an account for repeated or serious breaches of this policy.

5. Related policies

See our Terms of Service and Lost or Damaged Items Policy.