Pickup and Delivery Policy

Sorted (Sorted Technology Services (Pty) Ltd)

Effective date: 3 August 2026 · Last updated: 3 August 2026

1. Our service area

Sorted currently operates in Cape Town Southern Suburbs and Cape Town Central, covering Newlands, Claremont, Rondebosch, Kenilworth, Rosebank, Sea Point, and the CBD. We’re expanding over time.

2. Turnaround time

Once your laundry is picked up, we aim to have it washed, dried, folded and delivered back to you within 36 hours, under normal circumstances. Delays can occasionally happen due to volume, weather, or unforeseen circumstances, and we’ll notify you if your order is running late.

3. Pickup and delivery windows

You’ll select a pickup window when you book. Our driver will arrive within that window. Please be reasonably available, or leave clear instructions for access, during your selected time.

4. Missed collections

If our driver can’t reach you or access your laundry during the selected window, they’ll message you directly on WhatsApp and arrange a new pickup time with you manually.

5. Missed deliveries

If you’re not available to receive your delivery, we’ll leave it with reception or a concierge where it’s safe to do so. If that’s not possible, we’ll hold your order and message you on WhatsApp to arrange a new delivery time.