GETSORTED PRIVACY POLICY
Last Updated: May 2026
1. Introduction
GetSorted ("we", "our", "us") is committed to protecting the privacy and personal information of our customers, Service Providers ("SPs"), drivers, and platform users.
This Privacy Policy explains how GetSorted collects, stores, uses, and protects personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").
By using the GetSorted platform, you consent to the collection and processing of your personal information as described in this Privacy Policy.
2. Information We Collect
Customer Information
We may collect:
Full name
Email address
Mobile number
Delivery and collection addresses
Payment information
Order history
Customer support communications
Service Provider (SP) Information
We may collect:
Business name
Contact person details
Email address
Mobile number
Business address
Operational and service information
Driver Information
We may collect:
Full name
Contact information
Vehicle information
Operational performance data
3. Purpose of Collecting Information
GetSorted collects information to:
Create and manage accounts
Process orders
Coordinate pickups and deliveries
Communicate with customers, drivers and SPs
Provide customer support
Process payments
Improve operational performance
Prevent fraud and misuse
Comply with legal obligations
4. Information Sharing
GetSorted will only share information where operationally necessary.
Examples include:
Sharing collection and delivery information with drivers
Sharing order information with Service Providers
Sharing information with payment processors
Sharing information where required by law
GetSorted will not sell customer information to third parties.
5. Information Storage & Security
GetSorted takes reasonable steps to protect personal information through:
Secure systems
Restricted access controls
Password-protected accounts
Operational safeguards
Only authorised personnel may access personal information where required for operational purposes.
6. Communication Consent
By registering on the platform, users consent to receiving:
Order updates
Service notifications
Operational communications
Customer support communications
Marketing communications will only be sent where consent has been provided.
Users may opt out of marketing communications at any time.
7. Data Retention
GetSorted will retain information only for as long as reasonably necessary to:
Operate the platform
Maintain operational records
Resolve disputes
Comply with legal obligations
Information that is no longer required may be deleted or anonymised.
8. User Rights
In accordance with POPIA, users may request:
Access to personal information
Correction of inaccurate information
Deletion of information where legally permissible
Withdrawal of consent where applicable
Requests must be submitted to GetSorted through the official support channels.
9. Confidentiality
GetSorted, its employees, drivers, and Service Providers are expected to maintain the confidentiality of all customer information.
Customer information may not be:
Shared externally
Used for personal purposes
Used for direct marketing outside approved GetSorted processes
10. Cookies & Platform Analytics
The GetSorted platform may collect technical information such as:
Device information
App usage information
System performance data
This information is used to improve platform functionality and user experience.
11. Policy Updates
GetSorted reserves the right to update this Privacy Policy from time to time.
Updated versions will be published on the platform and continued use of the platform constitutes acceptance of any changes.
12. Contact Information
For privacy-related enquiries, requests, or complaints, please contact:
GetSorted
Email: ronin@get-sorted.com
GETSORTED PRIVACY POLICY
Last Updated: May 2026
1. Introduction
GetSorted ("we", "our", "us") is committed to protecting the privacy and personal information of our customers, Service Providers ("SPs"), drivers, and platform users.
This Privacy Policy explains how GetSorted collects, stores, uses, and protects personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").
By using the GetSorted platform, you consent to the collection and processing of your personal information as described in this Privacy Policy.
2. Information We Collect
Customer Information
We may collect:
Full name
Email address
Mobile number
Delivery and collection addresses
Payment information
Order history
Customer support communications
Service Provider (SP) Information
We may collect:
Business name
Contact person details
Email address
Mobile number
Business address
Operational and service information
Driver Information
We may collect:
Full name
Contact information
Vehicle information
Operational performance data
3. Purpose of Collecting Information
GetSorted collects information to:
Create and manage accounts
Process orders
Coordinate pickups and deliveries
Communicate with customers, drivers and SPs
Provide customer support
Process payments
Improve operational performance
Prevent fraud and misuse
Comply with legal obligations
4. Information Sharing
GetSorted will only share information where operationally necessary.
Examples include:
Sharing collection and delivery information with drivers
Sharing order information with Service Providers
Sharing information with payment processors
Sharing information where required by law
GetSorted will not sell customer information to third parties.
5. Information Storage & Security
GetSorted takes reasonable steps to protect personal information through:
Secure systems
Restricted access controls
Password-protected accounts
Operational safeguards
Only authorised personnel may access personal information where required for operational purposes.
6. Communication Consent
By registering on the platform, users consent to receiving:
Order updates
Service notifications
Operational communications
Customer support communications
Marketing communications will only be sent where consent has been provided.
Users may opt out of marketing communications at any time.
7. Data Retention
GetSorted will retain information only for as long as reasonably necessary to:
Operate the platform
Maintain operational records
Resolve disputes
Comply with legal obligations
Information that is no longer required may be deleted or anonymised.
8. User Rights
In accordance with POPIA, users may request:
Access to personal information
Correction of inaccurate information
Deletion of information where legally permissible
Withdrawal of consent where applicable
Requests must be submitted to GetSorted through the official support channels.
9. Confidentiality
GetSorted, its employees, drivers, and Service Providers are expected to maintain the confidentiality of all customer information.
Customer information may not be:
Shared externally
Used for personal purposes
Used for direct marketing outside approved GetSorted processes
10. Cookies & Platform Analytics
The GetSorted platform may collect technical information such as:
Device information
App usage information
System performance data
This information is used to improve platform functionality and user experience.
11. Policy Updates
GetSorted reserves the right to update this Privacy Policy from time to time.
Updated versions will be published on the platform and continued use of the platform constitutes acceptance of any changes.
12. Contact Information
For privacy-related enquiries, requests, or complaints, please contact:
GetSorted
Email: ronin@get-sorted.com
