Privacy Policy

Sorted (Sorted Technology Services (Pty) Ltd)

Effective date: 3 August 2026 · Last updated: 17 August 2026

1. What this covers

This policy explains what personal information Sorted collects when you use our WhatsApp ordering service or our app, why we collect it, and what rights you have over it.

2. Information we collect

Name, phone number and delivery/pickup address
Order history (what you booked, when, and any notes you give us, e.g. delicate items)
WhatsApp messages sent to our ordering number, handled through our automation platform, ManyChat
Basic device and usage information when you use our app or website

We do not collect or store your card or bank details. Payments are processed directly by Paystack, our payment processor, under their own security standards.

3. Why we collect it

To take, fulfil and deliver your order
To contact you about pickups, delivery, and any issues with your order
To improve our service and, where you’ve opted in, to send you marketing updates (currently via Mailchimp)

4. Who we share it with

Laundry partners: only what’s operationally necessary to complete your order, matched using a job reference. We don’t routinely share your name, address or contact details with them.
Drivers: your name, address and phone number, so they can complete pickup and delivery
Paystack: to process your payment
ManyChat: to run our WhatsApp ordering flow
Mailchimp: only if you’ve opted into marketing emails

We don’t sell your information to third parties.

5. How long we keep it

We keep order and account information for as long as you have an active account with us, and for 5 years after your last order, in line with standard financial recordkeeping requirements in South Africa.

6. Your rights

Under POPIA, you can ask us to:

Confirm what personal information we hold about you
Correct information that’s wrong or outdated
Delete your information, subject to what we’re legally required to keep
Object to your information being used for marketing

To exercise any of these, contact help@get-sorted.com.

7. Our Information Officer

Steven Ferraris is Sorted’s Information Officer and can be reached at help@get-sorted.com

8. Security

We take reasonable technical and organisational steps to keep your information secure, including access controls on our systems (Supabase) and secure handling of payment data by Paystack.

9. Changes to this policy

We’ll update this page as our data practices change, particularly as we move to the full app (launch date to be confirmed), and update the date above.