Terms and Conditions
Last Updated: 6 June 2026
Introduction
These Terms & Conditions govern the use of the GetSorted platform and services. By registering an account, placing an order, or using the platform, customers agree to these Terms & Conditions.
Services
GetSorted provides:
● Laundry collection
● Laundry processing through approved Service Providers
● Laundry delivery
● Order tracking and customer communication
GetSorted operates as a logistics and operational management platform.
Customer Responsibilities
Customers agree to:
● Provide accurate account, pickup and delivery information
● Ensure laundry is available during the selected pickup window
● Remove valuables from all garments before collection
● Check all pockets before handover
● Ensure all items handed over belong to the customer
GetSorted will not be responsible for items left inside garments.
Bookings
All bookings are subject to:
● Service availability
● Driver availability
● Service Provider availability
● Operational capacity
GetSorted reserves the right to decline bookings where necessary.
Pickup & Delivery
Pickups and deliveries are conducted between:
0800 AM – 0800 PM
Customers are responsible for:
● Being available during selected windows
● Providing access to collection and delivery locations
Failed collections or deliveries may result in rescheduling or additional fees.
Payments
Customers agree to:
● Pay all applicable service fees
● Authorise payment processing through the platform
● Provide valid payment information
GetSorted reserves the right to suspend services for unpaid balances.
Refunds
Refund requests will be assessed on a case-by-case basis.
Refunds may be issued for:
● Service failures
● Billing errors
● Operational errors
● Approved customer complaints
Refund decisions remain at the sole discretion of GetSorted.
Lost & Damaged items
Customers must report lost or damaged items within 2 days of delivery.
All claims will be:
● Investigated
● Reviewed against operational records
● Assessed according to GetSorted policies
Compensation, where applicable, will be determined following investigation.
Limitation of liability
GetSorted shall not be liable for:
● Pre-existing garment damage
● Normal wear and tear
● Colour fading
● Shrinkage resulting from manufacturer defects
● Items not disclosed during handover
● Valuables left in garments
Liability is limited to the extent permitted by applicable law.
Customer Conduct
Customers may not:
● Abuse staff, drivers, or SPs
● Submit fraudulent claims
● Misuse the platform
● Use the service for unlawful purposes
GetSorted reserves the right to suspend or terminate accounts.
Privacy
Customer information will be processed in accordance with:
● POPIA
● GetSorted Privacy Policy
Customer information will only be used for operational purposes.
Amendments
GetSorted reserves the right to amend these Terms & Conditions at any time.
Continued use of the platform constitutes acceptance of any updates.
Terms and Conditions
Last Updated: 6 June 2026
Introduction
These Terms & Conditions govern the use of the GetSorted platform and services. By registering an account, placing an order, or using the platform, customers agree to these Terms & Conditions.
Services
GetSorted provides:
● Laundry collection
● Laundry processing through approved Service Providers
● Laundry delivery
● Order tracking and customer communication
GetSorted operates as a logistics and operational management platform.
Customer Responsibilities
Customers agree to:
● Provide accurate account, pickup and delivery information
● Ensure laundry is available during the selected pickup window
● Remove valuables from all garments before collection
● Check all pockets before handover
● Ensure all items handed over belong to the customer
GetSorted will not be responsible for items left inside garments.
Bookings
All bookings are subject to:
● Service availability
● Driver availability
● Service Provider availability
● Operational capacity
GetSorted reserves the right to decline bookings where necessary.
Pickup & Delivery
Pickups and deliveries are conducted between:
0800 AM – 0800 PM
Customers are responsible for:
● Being available during selected windows
● Providing access to collection and delivery locations
Failed collections or deliveries may result in rescheduling or additional fees.
Payments
Customers agree to:
● Pay all applicable service fees
● Authorise payment processing through the platform
● Provide valid payment information
GetSorted reserves the right to suspend services for unpaid balances.
Refunds
Refund requests will be assessed on a case-by-case basis.
Refunds may be issued for:
● Service failures
● Billing errors
● Operational errors
● Approved customer complaints
Refund decisions remain at the sole discretion of GetSorted.
Lost & Damaged items
Customers must report lost or damaged items within 2 days of delivery.
All claims will be:
● Investigated
● Reviewed against operational records
● Assessed according to GetSorted policies
Compensation, where applicable, will be determined following investigation.
Limitation of liability
GetSorted shall not be liable for:
● Pre-existing garment damage
● Normal wear and tear
● Colour fading
● Shrinkage resulting from manufacturer defects
● Items not disclosed during handover
● Valuables left in garments
Liability is limited to the extent permitted by applicable law.
Customer Conduct
Customers may not:
● Abuse staff, drivers, or SPs
● Submit fraudulent claims
● Misuse the platform
● Use the service for unlawful purposes
GetSorted reserves the right to suspend or terminate accounts.
Privacy
Customer information will be processed in accordance with:
● POPIA
● GetSorted Privacy Policy
Customer information will only be used for operational purposes.
Amendments
GetSorted reserves the right to amend these Terms & Conditions at any time.
Continued use of the platform constitutes acceptance of any updates.
