Privacy Policy

Sorted (Sorted Technology Services (Pty) Ltd)

Effective date: 3 August 2026 · Last updated: 17 August 2026

1. What this covers

This policy explains what personal information Sorted collects when you use our WhatsApp ordering service or our app, why we collect it, and what rights you have over it.

2. Information we collect

Name, phone number and delivery/pickup address
Order history (what you booked, when, and any notes you give us, e.g. delicate items)
WhatsApp messages sent to our ordering number, handled through our automation platform, ManyChat
Basic device and usage information when you use our app or website

We do not collect or store your card or bank details. Payments are processed directly by Paystack, our payment processor, under their own security standards.

3. Why we collect it

To take, fulfil and deliver your order
To contact you about pickups, delivery, and any issues with your order
To improve our service and, where you’ve opted in, to send you marketing updates (currently via Mailchimp)

4. Who we share it with

Laundry partners: only what’s operationally necessary to complete your order, matched using a job reference. We don’t routinely share your name, address or contact details with them.
Drivers: your name, address and phone number, so they can complete pickup and delivery
Paystack: to process your payment
ManyChat: to run our WhatsApp ordering flow
Mailchimp: only if you’ve opted into marketing emails

We don’t sell your information to third parties.

5. How long we keep it

We keep order and account information for as long as you have an active account with us, and for 5 years after your last order, in line with standard financial recordkeeping requirements in South Africa.

6. Your rights

Under POPIA, you can ask us to:

Confirm what personal information we hold about you
Correct information that’s wrong or outdated
Delete your information, subject to what we’re legally required to keep
Object to your information being used for marketing

To exercise any of these, contact help@get-sorted.com.

7. Our Information Officer

Steven Ferraris is Sorted’s Information Officer and can be reached at help@get-sorted.com

8. Security

We take reasonable technical and organisational steps to keep your information secure, including access controls on our systems (Supabase) and secure handling of payment data by Paystack.

9. Changes to this policy

We’ll update this page as our data practices change, particularly as we move to the full app (launch date to be confirmed), and update the date above.

10. Contact us

Questions about this policy or your data: help@get-sorted.com

Terms of Service

Sorted (legal name: Sorted Technology Services (Pty) Ltd, trading as Sorted and getSorted.)

Effective date: 3 August 2026 · Last updated: 17 August 2026 · Registered address: 102 Witch Hazel Avenue, Highveld, Centurion, Gauteng, 0157 · Registration number: 2026/497260/07 · Contact: help@get-sorted.com

1. Who we are

Sorted is a laundry pickup and delivery service operating in Cape Town. We collect your laundry, have it washed, dried and folded by one of our laundry partners, and deliver it back to you. These terms apply whenever you book a service with Sorted, whether through WhatsApp or the Sorted app.

2. Our service

Service tiers: up to 5kg (R300) and up to 8kg (R400), both including wash, dry, fold, pickup and delivery
Turnaround: within 36 hours of pickup, under normal circumstances
Service area: currently Newlands, Claremont, Rondebosch, Kenilworth, Rosebank, Sea Point, and Cape Town CBD, expanding over time

3. Booking and payment

Orders are booked and paid for upfront through our WhatsApp ordering flow or the Sorted app
Payment is processed securely through Paystack. We don’t store your card details ourselves
Prices are as listed at the time of booking and include VAT where applicable

4. Cancellations and refunds

Covered in full in our separate Refund and Cancellation Policy. In short: you can cancel for free up to 40 minutes before your selected pickup window opens.

5. If something goes wrong with your laundry

Covered in full in our separate Lost or Damaged Items Policy. In short: tell us within 24 hours of delivery, and we’ll investigate and compensate according to that policy, even where our laundry partner disputes fault.

6. Your responsibilities

When using Sorted, you agree to:

Provide an accurate pickup address and be reasonably available during your selected window
Only send items suitable for standard wash, dry and fold (see our Acceptable Use Policy for excluded items)
Flag any delicate, high-value, or special-care items before pickup, in writing

7. Our liability

Our liability for lost or damaged items is limited as set out in our Lost or Damaged Items Policy. Beyond that, and to the extent permitted by law, Sorted isn’t liable for indirect or consequential loss (for example, missing an event because laundry was delayed).

8. Ending the agreement

You can stop using Sorted at any time. We may suspend or close an account for abuse of the service, fraud, or repeated violation of our Acceptable Use Policy.

9. Changes to these terms

We may update these terms as Sorted grows, particularly as we move from the current WhatsApp ordering model to the full app (launch date to be confirmed). We’ll post the current version at [website URL] and update the “last updated” date above.